RiverfordHaven

Refund Policy

Welcome to Crust & Basil Pizzeria. We strive to deliver fresh, delicious meals with care, and we want you to be completely satisfied with every order placed through our website at riverfordhaven.xyz. This refund policy explains when and how refunds are issued, the limitations that apply, and the process for requesting a refund. Last updated: 2025-01-15.

Eligibility for refunds

Refunds are considered under the following circumstances:

Refunds are not available for orders where the food was consumed, where the customer confirms receipt of all items listed on the receipt, or where the customer requests a refund for changes in personal taste or preferences. We reserve the right to determine eligibility on a case-by-case basis.

Refund methods and timing

Approved refunds will be issued to the original payment method for the order. The processing time depends on the payment provider and bank, but you can generally expect a credit within 5–10 business days. If you paid with a digital wallet or store credit, refunds will be issued back to that same method or as store credit if applicable.

How to request a refund

To request a refund, please contact our customer care team at +44 20 7946 0958 or through the contact form on riverfordhaven.xyz. Include:

Requests must be submitted within 14 days of delivery for eligibility. We may request additional information to assess the claim.

Delivery issues and partial refunds

In case of late delivery or partial fulfillment, we will review the incident and may offer a partial refund or a discount on a future order. We aim to resolve all delivery concerns promptly to minimize any inconvenience.

Damaged or inappropriate items

If your order arrives damaged or items are unsuitable, please notify us immediately. We may ask you to retain the packaging for inspection. In many cases, we will offer a replacement dish, a credit toward a future order, or a full/partial refund depending on the situation and your preference.

Non-food items and beverages

For beverages, we provide juices options such as juice and lemonade. If a beverage choice fails to meet expectations, we evaluate the claim with consideration of the packaging and temperature at the time of delivery.

Gifts and promotional orders

Promotional orders and gifts follow the same general refund guidelines. If a discount or promo code was applied, the refund may reflect the discounted amount. We reserve the right to adjust refunds to ensure fair handling of all promotions.

Shipping and fulfillment policies

Refunds do not apply to standard fulfillment times once items have shipped unless there is a defect, damage, or missing item. We reserve the right to evaluate claims related to shipping issues and to determine appropriate remedies.

Jurisdiction and compliance

This policy is governed by the laws of United Kingdom and applies to orders fulfilled by London, WC2E 9LR, 12 Pizza Street. By placing an order with Crust & Basil Pizzeria, you agree to these terms and conditions and acknowledge our right to modify the policy as needed. Any changes will be posted on our website and will apply to orders placed after the publication date.

Contact information

For questions about refunds or to initiate a claim, please contact us at +44 20 7946 0958 or visit riverfordhaven.xyz for support options. Our team is available to help and aims to respond within 1–2 business days.

Thank you for choosing Crust & Basil Pizzeria. We appreciate your trust and want every dining experience to be enjoyable. If a claim cannot be resolved through standard processes, you may request escalation to a supervisor through the same channels mentioned above.

Address: 12 Pizza Street, London, WC2E 9LR, United Kingdom. Phone: +44 20 7946 0958. Website: riverfordhaven.xyz. Currency used: £.